Terms and conditions

 

Effective Date: 1 January 2026

These Terms and Conditions (“Terms”) govern your access to and participation in training programs, courses, workshops, and services (“Services”) provided by HGTS Training Academy (“we,” “us,” or “our”). By enrolling in our Services, you (“Participant,” “Student,” or “Client”) agree to be bound by these Terms.

  • All participants must complete the registration process and agree to these Terms before attending any course.
  • Course placement is subject to availability and may be confirmed only upon receipt of full or partial payment, as per the payment terms.
  • All participants must arrive by 08:00 on the day of training for in-person training and be logged in on the link provided for Online training.
  • HGTS Training Academy is committed to providing an inclusive and accessible learning environment for all participants, including individuals with physical disabilities. We strive to accommodate special needs wherever reasonably possible, including venue accessibility, support services, and learning material adaptations.
  • To ensure we can make the necessary arrangements, participants with accessibility requirements must notify us at least 7 days in advance of the course start date. Please contact us via email or phone to discuss your specific needs.
  • While we will make every reasonable effort to meet these needs, late notification may limit our ability to accommodate certain requests.
  • Payment must be made in full 7 days before the start of the course, unless otherwise agreed in writing.
  • Accepted payment methods include [insert payment methods, e.g., credit card, bank transfer, mobile money].
  • HGTS Training Academy reserves the right to deny access to the course if payment has not been received.

Please refer to our Refund Policy for full details on cancellations, transfers, and refund eligibility.

  • All course materials (manuals, slides, videos, handouts, etc.) provided are for the sole use of the enrolled participant.
  • These materials are protected by copyright and intellectual property laws and may not be copied, reproduced, distributed, or shared without prior written consent.
  • Access to digital materials may be time-limited and subject to individual course terms.

Participants are expected to:

  • Be respectful to instructors, staff, and fellow participants.
  • Attend sessions on time and be fully engaged in the learning process.
  • Refrain from disruptive, abusive, or unethical behavior.

HGTS Training Academy reserves the right to remove participants who violate this code of conduct. No refund will be provided in such cases.

  • Certificates of completion (or competency) will only be awarded to participants who meet the course requirements, including attendance, assessments, and participation.
  • HGTS Training Academy reserves the right to withhold certification if the participant fails to meet these requirements.
  • We reserve the right to make changes to course content, schedules, instructors, and venues as necessary.
  • In the event of significant changes, we will notify participants in advance where possible.
  • HGTS Training Academy is not responsible for any personal injury, loss, or damage to personal property during course participation.
  • We shall not be liable for any indirect or consequential damages arising from the use or inability to use the course materials or services.
  • All personal information collected during registration and course participation will be handled in accordance with our Privacy Policy.
  • We do not sell or share participant data with third parties without consent, except as required by law or for essential service delivery.
  • We may take photos, videos, or request testimonials during training sessions for promotional purposes.
  • By participating, you grant us the right to use such content unless you notify us in writing before or during the course.
  • Failure to do so amounts to agreement for your personal information to be processed by HGTS Training Academy and our 3rd party vendors for legitimate reasons as contained in the POPIA Act.
  • All course content, logos, designs, and branding are the intellectual property of HGTS Training Academy and its instructors.
  • Unauthorized use, replication, or distribution is strictly prohibited.

These Terms shall be governed and interpreted in accordance with the laws of South Africa.

For questions, concerns, or feedback regarding these Terms, please contact us at:

HGTS Training Academy
Address: Unit 4 Inospace Textile Exchange Park, 19 Tekstiel Street Parow Industrial, Cape Town
Email: info@hgtstrainingacademy.co.za
Website: hgtstrainingacademy.co.za

Refund Policy

 

Effective Date: 1 January 2026

At HGTS Training Academy, we are committed to delivering high-quality training experiences. We understand that sometimes plans change, and we have developed the following refund policy to ensure transparency and fairness for all participants.

HGTS Training Academy reserves the right to cancel or reschedule a course due to unforeseen circumstances (e.g., insufficient enrollment, instructor illness, or force majeure events).In such cases, participants will be offered:A full refund, orThe option to transfer to a future course at no additional cost

Full Refund: Cancellations received 7 or more days prior to the course start date are eligible for a 100% refund, minus any non-refundable registration or administrative fees (if applicable).
Partial Refund: Cancellations made 3 to 6 days before the course start date are eligible for a 50% refund. No refunds will be issued for cancellations made less than 3 days before the course begins.
No Show: No refunds will be issued for participants who do not attend the course (“no-shows”)

Participants may request to transfer their registration to a future session of the same course once, at no additional charge, if requested at least 3 days prior to the start of the course. Substitutions (i.e., sending someone else in place of the registered participant) are allowed up to 24 hours before the course begins, with prior written notice.

Refunds are not available once access has been granted to online courses, downloadable content, or digital materials, unless the course is cancelled by HGTS Training Academy.

All refund requests must be submitted in writing to: info@hgtstrainingacademy.co.za. Refunds will be processed within 10 business days of receiving the approved request.Refunds will be issued via the original payment method, unless otherwise agreed.

In rare cases involving medical emergencies or other exceptional situations, HGTS Training Academy may consider a full or partial refund on a case-by-case basis. Supporting documentation may be required.

For any questions regarding this refund policy, please contact us at:

HGTS Training Academy
Unit 4, 3rd Floor, Inospace Textile Exchange Park,19 Tekstiel Street, Parow Industria
HGTS Training Academy
Address: Unit 4 Inospace Textile Exchange Park, 19 Tekstiel Street Parow Industrial, Cape Town
Email: info@hgtstrainingacademy.co.za
Website: hgtstrainingacademy.co.za