Coaching and Mentoring Skills Course

After completing this programme, participants will be able to:

1. Understand Coaching and Mentoring Foundations

• Define coaching and its purpose
• Explain the case for internal coaching in modern organisations
• Distinguish coaching from mentoring, counselling, psychotherapy, training and psychiatry
• Understand the different types of mentoring (sponsorship vs developmental)

2. Apply Coaching Principles and Competencies

• Use the International Coaching Federation (ICF) core competencies
• Demonstrate the six principles of effective coaching
• Identify the characteristics and profile of an exceptional coach
• Understand ethical practice, boundaries and contracting

3. Build Powerful Coaching Relationships

• Match coach–coachee personalities and communication styles
• Establish trust, rapport and psychological safety
• Work with values, drivers, life balance and personal motivations
• Strengthen self‑awareness using tools like the Johari Window

4. Use Coaching Models and Processes

• Apply the coaching relationship phases (data gathering, feedback, coaching sessions, evaluation)
• Use the GROW Model effectively: Goal, Reality, Options, Way Forward
• Facilitate structured coaching conversations
• Support goal setting and action planning using SMART techniques

5. Master Coaching Communication Skills

• Ask powerful, non‑leading questions
• Avoid coaching traps such as “advice in disguise”
• Demonstrate authentic listening
• Summarise, clarify and reflect meaningfully
• Use body language and presence deliberately

6. Implement Mentoring Effectively

• Understand mentoring roles, responsibilities and boundaries
• Prepare, launch and support a mentoring programme
• Recognise common mentoring breakdowns and prevent them
• Maintain trust, confidentiality and professionalism

Module 1: Preparing to Coach and Mentor Effectively

• What coaching is and isn’t
• Internal coaching and organisational benefits
• Coaching vs mentoring vs counselling
• Types of mentoring

Module 2: Coaching Principles and Skills

• ICF coaching competencies
• Six principles of coaching
• Coach’s profile and characteristics
• Benefits to mentees, mentors and the organisation
• Reasons internal coaching fails
• Ethics and contracting
• Key coaching skills (self‑awareness, trust building, listening, language)

Module 3: Developing the Coach–Coachee Relationship

• Matching personalities and communication styles
• Understanding values, drivers and motivation
• Life Balance Wheel analysis
• Linking values to goals and action plans
• Accountability and relationship‑building considerations

Module 4: The Coaching and Mentoring Process

• Phases of the coaching relationship
• The coaching process (contracting to evaluation)
• The GROW Model
• Effective questioning and reflective dialogue
• Preparing, supporting and sustaining mentoring programmes
• Handling mentoring breakdowns

• Practical coaching conversations
• Case studies and scenarios
• Role‑plays using real workplace examples
• Self‑reflection and coaching journals
• Partner and triad activities
• Use of coaching tools and templates

• Grade 10
• Basic English literacy