Email Etiquette Course

By the end of the course, learners will be able to:

1. Apply essential email etiquette principles

• Understand why email professionalism matters
• Recognise security risks and safe email practices
• Apply company email policies responsibly

2. Structure professional emails correctly

• Write clear, actionable subject lines
• Greet and sign off professionally
• Structure email content using short paragraphs, bullets and logical flow
• Apply the 5 C’s: Clear, Concise, Correct, Courteous, Complete

3. Use the correct tone and voice

• Avoid language that may be misinterpreted
• Select appropriate tone for internal and external communication
• Understand connotation vs denotation in written communication
• Adapt tone to achieve positive responses

4. Improve grammar, clarity and readability

• Write in modern, plain business English
• Avoid jargon, slang and cyber‑language where inappropriate
• Apply punctuation rules, sentence length guidelines, and readability principles
• Identify and correct common grammar errors

5. Use email features professionally

• Navigate CC, BCC, high/low importance and response times
• Manage attachments correctly and safely
• Use colour, formatting and emojis appropriately (and when not to use them)
• Maintain branded, professional email signatures

6. Manage inbox overload effectively

• Apply the “Trusted Trio” system (Follow‑Up, Archive, Hold)
• Triage and prioritise email effectively
• Maintain inbox organisation for productivity
• Establish routines for timely, efficient communication

1. Introduction to Email Etiquette & Email Security
2. Creating Structure & Format for Successful Emails
3. Email Rules of Thumb
4. Perfecting Email Grammar & Readability
5. Cyber Manners, Tone & Voice
6. Managing Email Overload & Productivity Strategies

No formal entry requirements. Basic English literacy recommended.

• Face‑to‑face training
• Virtual or blended learning
• Includes activities, email rewriting exercises, case studies and assessments