Business Communication Skills Course

Business Communication Skills Course

R5 500,00

Communicate with confidence, clarity and influence in the modern workplace.

Course Overview

Effective communication is the foundation of professional success. This practical and engaging Business Communication course equips learners with the skills to communicate clearly, confidently and professionally in diverse workplace situations. Participants develop the ability to project a positive personal image, build strong working relationships, use language intelligently, manage conflict assertively and communicate effectively through both spoken and written channels.

The programme focuses on real workplace communication challenges, helping learners improve clarity, emotional intelligence, professionalism and impact in every interaction — from conversations and meetings to emails, reports and customer engagement.

Category:

Description

 

Duration: Typically delivered over 2 days, depending on organisational needs and practical activities.

By the end of this course, learners will be able to:

  1. Project a Positive Professional Image
  • Understand personal branding and workplace image
  • Align personal values with professional behaviour
  • Demonstrate courtesy, etiquette and good manners
  • Use appearance, posture, voice and attitude effectively
  1. Understand the Principles of Effective Communication
  • Explain the communication process and its complexities
  • Adapt communication styles for different audiences and contexts
  • Choose appropriate communication channels (verbal, written, visual)
  • Reduce communication breakdowns and misunderstandings
  1. Build Strong Workplace Relationships
  • Understand the role of emotions, body and language in communication
  • Apply emotional intelligence (EQ) and social intelligence (SQ)
  • Read and interpret non-verbal communication effectively
  • Build rapport and trust through authentic listening
  1. Master Language and Verbal Communication
  • Use positive language to encourage cooperation
  • Ask effective open and closed questions
  • Give and receive constructive feedback confidently
  • Adapt tone and structure for clarity and impact
  1. Apply Assertive Communication and Conflict Management
  • Communicate assertively without aggression
  • Use assertiveness techniques (OBEFO model)
  • Address difficult conversations professionally
  • Apply effective conflict-resolution strategies
  1. Communicate Professionally in Writing
  • Define the purpose and objective of written communication
  • Write clear, concise and action-focused messages
  • Structure emails, letters and reports professionally
  • Apply modern email etiquette and organisational email policies

Module 1: Projecting a Positive Personal Image

  • Personal branding and self-presentation
  • Values-based behaviour
  • Courtesy, etiquette and professional conduct
  • Skills required of the modern business professional

Module 2: Understanding Effective Business Communication

  • Core communication principles
  • The communication process
  • Levels and channels of communication
  • Overcoming communication barriers

Module 3: Building Relationships

  • Emotions, body language and communication
  • Emotional Intelligence (EQ)
  • Social Intelligence (SQ)
  • Non-verbal communication and listening skills

Module 4: Language Mastery

  • Choosing verbal vs written communication
  • Positive language and behaviour
  • Effective questioning techniques
  • Giving and receiving feedback

Module 5: Advanced Language Mastery

  • Assertive communication skills
  • Conflict resolution using assertiveness
  • Managing difficult conversations

Module 6: Mastering Written Communication

  • Purpose-driven writing
  • Business emails and correspondence
  • Unloading rate and clarity in writing
  • Email etiquette and professionalism

  • Interactive group discussions
  • Practical workplace scenarios
  • Individual reflection activities
  • Role plays and case studies
  • Writing and communication exercises

  • Improved confidence and clarity in communication
  • Stronger professional image and credibility
  • Enhanced workplace relationships and teamwork
  • Better conflict handling and assertiveness
  • Clearer, more effective written communication
  • Increased productivity and reduced misunderstandings

Related products