Secretary & Administration Skills Course

Secretary & Administration Skills Course

R5 500,00

Empower your frontline office staff with the skills, professionalism and confidence needed to run a smooth, efficient and service‑driven workplace.

Course Overview

Secretaries, personal assistants and administrative professionals play a crucial role in organisational success. This comprehensive, practical course equips learners with the essential skills required to project professionalism, manage time effectively, communicate with confidence, handle multiple priorities, maintain confidentiality and deliver excellent internal and external customer service.

The course develops administrative staff into proactive, reliable and organised professionals who add value in every task they perform. Learners also gain practical tools for managing diaries, filing systems, delegated tasks and service excellence in the office environment.

Category:

Description

 

Duration: Typically delivered over 2 days, depending on practical activities and organisational needs.

After completing this course, participants will be able to:

  1. Demonstrate Professionalism and a Positive Image
  • Understand the impact of first impressions
  • Present a professional appearance and attitude
  • Display confidence, enthusiasm and self‑motivation
  • Maintain confidentiality and work ethics at all times
  1. Take Ownership of Tasks and Personal Growth
  • Understand accountability and self‑responsibility
  • Accept delegated tasks professionally
  • Set personal goals and create action plans
  • Build motivation and develop self‑discipline
  1. Apply Effective Time Management Techniques
  • Use the Covey Time Management Matrix
  • Prioritise tasks and manage urgent vs important work
  • Coordinate multiple schedules and manage busy diaries
  • Balance tasks for more than one manager
  • Build responsive, prompt and deadline‑driven work habits
  1. Deliver Excellent Service to Internal & External Clients
  • Apply professional client‑service principles
  • Understand client needs and expectations
  • Communicate clearly and courteously
  • Use positive and professional telephone language
  • Provide WOW service by going the extra mile
  1. Maintain Accurate Files, Records and Office Documents
  • Implement manual and electronic filing systems
  • Organise, name, label and store documents efficiently
  • Track and control files and records
  • Apply document formatting, proofreading and quality standards

Use templates and maintain professional‑looking documents

Module 1: Developing a Professional Approach

  • First impressions
  • Professional image and attitude
  • Understanding your role and the organisation
  • Proactive vs reactive behaviour
  • Accuracy, consistency, dependability
  • Confidentiality standards

Module 2: Taking Ownership of Yourself, Your Job and Your Future

  • Accountability and responsibility
  • Delegation and task ownership
  • Understanding motivation
  • Setting personal goals and self‑development

Module 3: Managing Time for Improved Efficiency

  • Time management matrix
  • Prioritisation and “to‑do” lists
  • Diary and calendar management
  • Managing multiple managers
  • Meeting deadlines and giving feedback

Module 4: Service Excellence for Internal and External Clients

  • Client needs and expectations
  • Courtesy and professionalism
  • Service standards (reliability, responsiveness, credibility, etc.)
  • Telephone etiquette and positive language
  • WOW customer service

Module 5: Maintaining Files and Records

  • Effective manual and electronic filing systems
  • Organising, indexing and archiving documents
  • Tracking and controlling file movement

Keeping up to date with filing trends

  • Interactive practical exercises
  • Real workplace scenarios
  • Group discussions and case studies
  • Self‑assessments and reflection activities
  • Demonstrations and hands‑on application

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